CUSTOMER SERVICE REPRESENTATIVE - BILINGUE

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CUSTOMER SERVICE REPRESENTATIVE - BILINGUE Référence de l'offre : 019 / SCOOPER CI Pays du poste offert : Côte d'Ivoire Date : 8 / 8 / 2023 Nombre de position : 1 Description du poste

Assisting customer service staff in managing customer inquiries and complaints

Hiring new customer service employees

Training customer service staff

Delegating tasks
Monitoring performance of customer service staff
Conducting performance reviews

Organizing work schedule

Developing standard work procedures

Collecting data and preparing reports

Description du profil du candidat High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Fluent English Good excel knowledge