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Head of CSS Service Delivery Maroctel Group

Head of CSS Service Delivery Maroctel Group

EricssonCasablanca, Center, Morocco • Abidjan, Abidjan, Côte d'Ivoire
Il y a plus de 30 jours
Description de poste

Description

Join our Team

About this opportunity :

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. Are you in?

This role will be accountable for end-to-end managing complex and / or large programs, leading its program teams and interfacing with key customer contacts from its early pre-sales to delivery conclusion phases manly in telecom area.

LTA or regular employment type will be decided during the recruitment process.

What you will do :

  • Be responsible for the delivery of services (scope, cost, quality, time and customer satisfaction) within MMEA Cloud Software and Services.
  • Provide guidance, set priorities, coordinate, act as first point of escalation in delivery matters, to the project team and in particular for the CPMs / PDs
  • Work in coordination with the MMEA domain LMs to set team members goals (IPM), provide feedbacks and support the IPM ratings
  • Be accountable of the account / cluster’s Net Sales, Un-adjusted Margin, OB (Add-on Sales only) for both planning and execution
  • Support domain LMs to staff project members, interviewing and selecting right candidates, motivate and retain them
  • Evaluate and manage third party relationships.
  • Effectively manage key internal and external stakeholders including the customer C-Level.
  • Identifying Add-On sales and close them

The skills you bring :

  • 12 + years of experience on Telco customers and within Systems Integration / Network Vendors Industries on driving SI transformation programs
  • In depth knowledge of the telecom industry, including a thorough understanding of economic / commercial / political issues affecting the industry and competitor strategies
  • Proficiency in French and English languages
  • A proven track record in leading BOS / Core / Optimization / ADM type of engagements, at least 5 years of experience leading complex SI-Projects / Program in leadership positions.
  • A proven ability to match HL customer requirements with Ericsson’s solutions
  • The ability to lead / turn around large complex programs from a solution and delivery perspective while maintaining a strong business acumen.
  • The ability to manage a team of project managers, solution architects, integration engineers who can be in virtual / remote locations.
  • A result-oriented approach. Able to work independently and take a logical approach to analyzing problems and planning actions
  • A strong ability to interact at the senior level while building strong relationships both internally and externally.
  • Driving up-sales opportunities

    • Educational Requirement :

  • Bachelor’s degree, preferably in a science, business or telecommunications
  • PMP Certification and MBA is preferred
  • Good Knowledge on eTOM framework and ITIL

    • Focus areas of domain expertise :

  • BSS, OSS, Core Network (Packet, Switched, IMS, SA / NSA architectures), Cloud Infrastructure
  • Ericsson BCSS portfolio
  • Competition knowledge
  • Leading large-scale project / program, transformation program management
  • Technical pre-sales and project delivery experience

    • In addition, below skills are required :

  • Leadership skills
  • Customer Management
  • Resource Management
  • French and English proficiency
  • Excellent communication skill
  • Good experience in Managing internal and external stakeholder
  • Good experience in follow up and supervise project / program financial status