Network Service Delivery Engineer II

Who are we?

Equinix is the world’s digital infrastructure company®, operatingover 260 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingan equitable work environmentthat is foundational to our core values as a company and is vital to our success.

Job Summary

Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I.

Responsibilities

Network Fulfilment

A working knowledge of DWDM, Metro Ethernet transmission and must have undergone a basic training in optical and wireless networks with focus on SDH / OTN / IP transmission standards / protocols

Good understanding of telecommunications / engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.

Basic knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.

Basic knowledge of the Ivorian telecommunication market and / or experience working in a telecommunications environment

Ability to interpret topography, network design maps and AutoCAD Designs / and or Visio app

Ability to use E-Analyzer, SDH Analyzer and other signal testing tools / instrument and diverse bandwidth test apps

Problem Solving / Assessment

Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and / or cross-functional issues

Helps identify process gaps and issues

Dynamic forward thinking to ensure customers are not impacted by process / technical failures

Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Release Management

Obtains, creates and documents business requirements engaging multiple stakeholders

Supports and manages cross-functional BRDs

Works with the BSA's and Dev team on solution design and development

Reviews functional design (FD)

Partners with stakeholders to analyze, define and document business processes within and across functional areas

Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes

Assist in performing user acceptance testing (UAT)

May be responsible for ensuring UAT is fully planned and executed

Assesses testing progress

Updates process and procedural documentation

Completes post deployment analysis

Project Management

Supports project plans and resources, helping to ensure resources are in the right place at the right time

Works with stakeholders to gain alignment through implementation and post-implementation stages

Communicates team progress

Applies appropriate project management skills and best practices including Lean Six Sigma

Helps identify risks and issues

Reporting and Metrics

Status reporting providing periodic project updates, highlighting risks, issues and concerns

Performs ad-hoc reporting

Takes part in cross functional discussions to drive issues, challenges and prioritization efforts

Updates CSI and Issues logs ensuring the relevant detail is provided

Develops CSI opportunities for the wider team to review

Qualifications

Bachelors Degree Or Equivalent Experience

Proven years work experience in the configuration, operations and maintenance of optical fiber, Metro Ethernet, SDH / OTN equipment.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.